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ICM On-Demand vs. On-Premise Scorecard

Instructions: To get your customized ICM "OPOD" score, fill in the questions below to the best of your ability. Our proprietary calcluations will then score you against other peers in your industry to see what system is most likely to work for you.

Privacy Notice: Information provided in this scorecard will not be shared with 3rd parties and is used solely for the calculation of your score.

Disclaimer: The content and functionality of this scorecard is provided with the understanding that Arcadia is not herein engaged in rendering professional advice and services to you. All content and functionality in the scorecard is provided "as is," without warranty of any kind, either express or implied, including, without limitation, implied warranties of merchantability and fitness for a particular purpose. Arcadia makes not warranties, express or implied, as to the ownership, accuracy, or adequacy of the scorecard. Arcadia shall not beliable for any indirect, incidental, consequential, or punitive damages or for lost revenues or profits, whether or not advised of the possibility of such damages or losses and regardless of the theory of liability.

BASIC INFORMATION

Your name (optional)
Your company (optional)
Your industry (required)

SCALE

1.) How many payees (internal sales reps and/or external brokers) are paid variable compensation?

NOTE: This number should include all commissioned staff including sales reps, overlay reps, advisors, pre-sales, managers, and others who receive variable pay through the sales commission system.





2.) What is the average volume of transactions during a pay-cycle?




3.) What is the average # of payees credited on a transaction?

NOTE: By "transaction" we mean any sales event that triggers a commission payment.

This is an indicator of the complexity of your credit assignment hierarchy. Include in this number the main sales person, and any overlay sales, pre-sales, management, etc. who may be paid on the transaction.





4.) What is your organization's expected growth rate, in terms of number of payees, over the next 3 years?



COMPLEXITY

5.) How many distinct compensation plans are in use at your organization?

NOTE: If two plans have similar components such as revenue quota, payment rates, etc. but have different values for each of these components then they are not distinct plans - for the purposes of the sales comp system they are one plan.

If however, one has revenue quota and payment rate components but another has product mix and margin targets then these are distinct plans.




6.) What is the average number of components/measures per plan?

NOTE: A "plan component" is an element of a plan such as a quota attainment, quarterly bonus, product specific "kickers", management "roll-ups", etc.

Each component requires a payment system (people, process, technology) to support it. Therefore, the more components you have, the more complex the supporting payment sytstem must be. So, if you have 2000 employees and 10 components then that is manageable complexity, if you have 20 employees and 10 components then you need to consider whether you can achieve your compensation goals with less complexity.



7.) Are your credit-assignment rules simple or complex?
8.) Is credit assignment calculated inside or outside of the system?

9.) What is the average number of exceptions to any given plan?

NOTE: "Exceptions" are adjustments or payments which are done outside of the plan rules. A high ratio exceptions often indicates that plans do not drive the desired sales behavior in the team. It can also lead to inaccuracies in budgeting for compensation spend.




10.) Of the exceptions in the above question, what % require manual determination?



11.) What kinds of payees are being paid from your comp plan?



12.) Are payees allowed to change positions mid-cycle?

NOTE: In other words, can a payee receive incentive comp from 2 different positions/plans during a single pay-cycle?


13.) Does your comp plan allow for prorations for people newly hired or promoted?

14.) Over how many time periods do you carry out prior period adjustments (PPAs)?

NOTE: By "prior period adjustments" we mean transactions that have been previously booked and paid on, but need to be adjusted due to events such as order cancellations or adjustments, data issues, etc.

"Time periods" refers to your normal commission calculation/payment period. E.g. Bi-weekly, monthly, quarterly, etc.

The more time periods involved the lesser the impact on sale behavior, and the larger the impact on the cost of implementing and managing the plan in the comp system.




15.) Is your organization open to making changes to the compensation plans and process to align with industry and technology standards?

TECHNOLOGY ALIGNMENT

16.) Does your organization use other hosted solutions such as SalesForce?

17.) Does your organization have in house database and application server expertise that can be leveraged?

18.) How often do you experience performance lags in your current ICM system?




19.) How much of the time is your system "up"?




20.) Does your organization have a standard enterprise reporting and analytics package?


21.) Does your organization have an existing sales rep portal through which commission statements and reports will be distributed?


DATA INTEGRATION

22.) Approximately how many incoming data feeds does your ICM have?



23.) Approximately what % of your ICM's incoming data feeds are completely automated?


24.) Does business logic get executed inside any data feeds?


25.) Which of the following statements best describes the quality of the data fed to your ICM?


Complete! Make sure you have answered all the questions above and then click the "Calculate Now" button to generate your customized OPOD score.






 
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