Core Systems
Vendor Selection and Implementation
Arcadia has identified that one of the leading causes for a failed vendor selection
and/or implementation is because the organization’s IT systems and processes are
poorly aligned with their business goals and objectives. As a highly experienced
health plan consultancy, Arcadia is able to provide the most value to their clients
by focusing on what is best for the organization and their specific business needs.
Core Systems Experience
Claims — Deep understanding of the configuration and underlying data model
of a core processing systems. Arcadia’s knowledge of both business process and technology
integration makes us ideal candidates to support a core systems migration. Rather
than focusing on managing claims projects to solve problems, Arcadia focuses on
driving organizational goals and objectives while investing time and effort in a
business solution.
CRM — Customized applications that allow customer service reps to gather
data and track relevant progress within one central database. We were able to do
this by integrating data with workflow to establish a customer relationship management
tool.
IVR — Designed, developed and optimized Interactive Voice Response solutions
that allow providers and members access to plan level billing, benefits and claims
information.
Service Oriented Architecture (SOA) and ESB — Experience in the design, development
and rollout of SOA systems that provide an integration layer between a claims processing
system, channel applications and other underlying data sources.
Click Here
to access our SOA description of solution capabilities.
Portals — Arcadia offers vast range of services and expertise surrounding
the design, development and launching of portals. Our portal capabilities allow
you to use technology to enable your employees, partners and customers to be organized,
streamlined and connected.